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QUESTIONS:
1) How soon will my order be shipped?
2) How do I return an item that I have received?
3) How do you ship packages?
4) Is my personal information secure?
1) Q: How soon will my order be shipped?
If your order is placed before 12:15PM Pacific Time, it will ship out the same day via the shipping method you selected at the time of order. Orders placed after 12:15PM will ship the next business day.
2) Q: How do I return an item that I have received?
If you're not 100% satisfied with your watch box or watch winder, please contact us within 30 days of the purchase date and we'll give you a full refund of the purchase price. If you would like to return merchandise that you have received, you must first get an RMA (return merchandise authorization) number from our customer support center. Click on the "Contact Us" button on the left of your screen and fill out the E-Mail form. Be sure to include your name, E-Mail address, order number, and the product(s) you would like to return. You will receive an E-mail with an RMA number and instructions for return shipping as quickly as possible.
3) Q: How do you ship packages?
| We offer a variety of shipping methods, but UPS ground is the most economical for customers located within the continental United States. Below is a map of the U.S. indicating estimated transit time for ground shipments from Del Mar Company. |
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International Shipping (Non-U.S.)
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| We ship internationally to the countries listed below. We use the Postal Service's airmail system for all international shipments. It generally takes between 7 and 15 days for delivery, and costs between $25 and $35 depending on the weight of the shipment and your country's proximity to the Western United States. Use this currency converter to calculate our prices in your local currency.
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Argentina |
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Israel
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Australia
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Italy
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Belgium
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Netherlands
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Canada
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Portugal
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Denmark
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Slovenia
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France
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Spain
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Germany
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Sweden
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Greece
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United Kingdom
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Ireland
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Hawaii & Alaska
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  We can ship to customers in Hawaii and Alaska via UPS 2nd Day Air or UPS Next Day Air. Please see the rate estimate chart below.
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UPS Shipping Rate Estimates
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| UPS Ground (Continental U.S.) |
$8.50 |
| UPS 3 Day Select (Continental U.S.) |
$13.00 |
| UPS 2nd Day Air (All U.S.) |
$16.50 |
| UPS Next Day Air Saver (All U.S.) |
$18.00 |
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UPS Next Day Air (All U.S.)
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$24.00 |
| USPS International Airmail (Non-U.S.) |
$27.00 |
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**The rates above are estimates. Actual rates may vary slightly depending on your zip code and the total weight of the shipment.
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P.O Boxes
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Due to the size of our shipments, we are unable to ship to P.O. boxes. Please provide a street address for the shipping location at checkout time.
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4) Q: Is my personal information secure?
DelMarCoVista.com runs on a 256 bit SSL (Secure Socket Layer) server. It encrypts all outgoing and incoming information (such as credit card numbers, names, etc.) making it absolutely impossible for anyone to see your personal information. In the unlikely event of an information leak, your bank will cover the cost of the fraudulent purchases. For more information about our security and privacy policy, please visit our Legal Information page. |
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